Gaya APA

Fitch-Hauser, D, L, W, D, M, E. (2012). LISTENING: Processes, Functions, and Competency . Boston: Pearson.

Gaya MLA

Fitch-Hauser, Debra, L., Worthington, Dan, Margaret, E.. "LISTENING: Processes, Functions, and Competency". Boston: Pearson, 2012. Text.